Welcome to Shop Your Spare! We value your trust and strive to provide high-quality spare parts for your vehicle. To ensure a smooth shopping experience, please read our Return, Cancellation, and Refund Policy carefully before making a purchase.

Return Policy

At Shop Your Spare, we take pride in offering genuine and high-quality spare parts. As part of our policy, we do not accept returns under any circumstances.

Why Do We Not Accept Returns?

Product Authenticity: All our products are sourced directly from manufacturers or authorized suppliers, ensuring they are 100% genuine.
Compatibility Assurance: We encourage customers to carefully review product details, specifications, and compatibility before purchasing. If you need assistance, our support team is available to help you make the right choice.Hygiene & Quality Standards: Automotive spare parts can be easily tampered with, making it difficult to resell once returned. To maintain the highest quality standards, we do not accept returns.¹

What If I Receive a Wrong or Damaged Product?

While we ensure strict quality checks before shipping, if you receive a wrong item or a damaged/defective product, you must report the issue within 24 hours of delivery by contacting our support team with clear images/videos of the product. After verification, we will provide a resolution, which may include a replacement or refund, at our discretion.

Order Cancellation Policy

We understand that sometimes orders may need to be canceled. However, our cancellation policy is as follows:

Cancellation Before Shipping:

• Customers may cancel their order only before it has been shipped.
• To request a cancellation, contact our customer support team as soon as possible via [Email/Phone] with your Order ID.
• If the cancellation request is approved, the refund (if applicable) will be processed within [X] business days.

Cancellation After Shipping:

• Once an order has been shipped, it cannot be canceled under any circumstances.
• If you no longer need the item, we recommend refusing delivery upon arrival. However, no refunds will be issued in such cases.

Refund Policy

At Shop Your Spare, we follow a strict no-refund policy once an order has been shipped. Refunds will only be considered under exceptional cases as outlined below:

Refund Eligibility:

A refund will be provided only if:

1. You receive a wrong product (different from what was ordered).
2. The product is damaged or defective upon arrival (must be reported within 24 hours with proof).
3. The item is out of stock and we are unable to fulfill your order.

Refund Process:

• If your refund request meets the eligibility criteria, contact our support team with the required details.
• Upon verification, the refund will be processed within 7 business days via the original payment method or store credit.
• Refunds will not be issued for incorrect product selection, change of mind, or buyer’s remorse.

Exceptions & Special Cases

Delayed Orders: If an order is delayed due to unforeseen circumstances, customers will be notified. However, delays caused by logistics partners do not qualify for a refund or cancellation.

Lost Shipments: If a shipment is confirmed as lost by the courier, we will offer a full refund or replacement.

Damaged During Installation: If a product is damaged due to improper installation, refunds or replacements will not be provided.

How to Contact Us?

For any inquiries regarding returns, cancellations, or refunds, you can reach out to our support team:

📧 Email: contact@shopyourspare.com
📞 Phone: +91 9753303264

Our support team is available 10:00 AM to 05:00 PM to assist you with your concerns.

Terms & Conditions

By placing an order with Shop Your Spare, you agree to abide by our Return, Cancellation, and Refund Policy. We reserve the right to modify or update this policy at any time without prior notice.

Thank you for choosing Shop Your Spare! We appreciate your business and look forward to serving you with quality spare parts.